Ace35 Privacy Policy — Your Data, Our Responsibility

Introduction

Ace35 is a trusted online gaming platform built for Bangladeshi gamers and betting enthusiasts. We believe respecting your privacy isn't just a legal obligation — it's a commitment we make to every user.

This Privacy Policy (Privacy Policy) applies to the ace35.biz website and all associated services. By registering, logging in, or using any service on Ace35, you are considered to have agreed to the terms of this Privacy Policy.

This document details: what personal data we collect, the purposes for which it is used, the circumstances under which it may be shared with third parties, and how you can manage and control your own data.

What Data We Collect

To create your account and deliver our services on Ace35, we collect the following types of information. We only collect what is strictly necessary.

We do not collect data from minors. Users must be at least 18 years old to use Ace35's services. If we become aware that a minor's data has been collected, we will delete it immediately and close the associated account.

How Your Information Is Used

Ace35 uses the data it collects exclusively for the purposes listed below. We never use it for anything beyond this scope.

• Account Creation & Management: To complete your registration and keep your account active.
• Identity Verification (KYC): To prevent fraudulent activity and ensure regulatory compliance.
• Payment Processing: To securely process deposits, withdrawals, and bonus payments.
• Customer Support: To assist you with any issue you may have.
• Promotional Communications: To keep you informed about new offers, bonuses, and updates (you can unsubscribe at any time).
• Platform Improvement: To analyze user behavior and improve the quality of our services.
• Responsible Gaming: To identify patterns of excessive gaming and provide timely support.
• Legal Compliance: To provide information to relevant authorities as required.

Sharing Data with Third Parties

Ace35 does not sell, rent, or commercially transfer your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with trusted payment gateway partners solely to process transactions.
• Legal Authorities: Information may be disclosed in compliance with court orders or government directives.
• Security Partners: Limited data may be shared with trusted technology partners to enable fraud detection and maintain cybersecurity.
• Business Transfer: If Ace35 undergoes a merger or acquisition, users will be notified in advance.

In all cases, we ensure that third parties adhere to our privacy standards and use your data only for the specified purpose.

Cookie Policy

The Ace35 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings.
• Analytical Cookies: Used to understand how users interact with the platform.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

Your Rights

You have full control over your personal data on the Ace35 platform. Your key rights are outlined below:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that processing of your data be paused for a specific purpose.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to marketing communications or certain types of data processing.

To exercise any of these rights, please contact us at: support@ace35.biz

Data Retention Period

Ace35 retains your personal data only for as long as necessary. Generally:

• Data for active accounts is retained for the duration of the account.
• Following account closure, certain data may be retained for up to 5 years to meet legal requirements.
• Transaction records are retained for the period required under applicable financial regulations.
• Marketing preference data is deleted at any time upon your request.

Policy Changes

Ace35 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or an on-platform notification. Continued use of the site after an update constitutes your acceptance of the revised policy.

The latest version of this policy is always available on the ace35.biz/privacy-policy page. We recommend reviewing this page regularly.